Gap Intelligence is a highly respected business intelligence services company providing product pricing and placement information to some of the world’s biggest brands and manufacturers.
My Role
〉Head of UX & Design
〉Unification & modernization of brand identity
〉Internal and external user testing & research
〉UX design for all web & mobile interfaces
〉Optimization of critical internal processes
〉Photography & videography of company events
Results
〉Comprehensive user study of 300+ client users resulting in a UX overhaul of client webapp
〉In-depth study of dozens of contractors across the US, triggering a redesign of internal data collection app
〉Designed & developed a reimagined public website, migrating from proprietary CMS to WordPress
〉Improved analyst team workflows saving approximately 500 hours of labor annually
〉Mentored 3 junior front end engineers while contributing to UI framework
The story of my time at Gap Intelligence
Dream team…unite
Founded by real estate magnate Kent Clothier & a single developer, Kribbz spent its first 18 months struggling with technical issues and missed deadlines.
Frustrated with the lack of progress, Kent attracted significant angel investment and began assembling a top notch team of both real estate and product experts (including a former Yahoo! executive).
Clarity from chaos
Problem: Given the nature of building a novel product, the team struggled to fully understand or articulate the platform being built, resulting in contention between the product and real estate teams.
Solution: My first undertaking at Kribbz was to make sense of the disparate and complex systems at play. After numerous lengthy conversations with the CTO and founders, I produced a handful of diagrams and visual assets that greatly improved the team’s understanding of the platform and ultimately improved the dialogue between teams.
Building a brand
In close collaboration with the CMO, we pieced together the Kribbz brand identity. After several weeks of feedback and iterations, I produced the brand book to establish the branding guidelines.
Concurrently, I worked closely with the real estate team to develop user personas for the various customers we would be serving.
Marketing campaigns
Our go-to-market strategy involved targeting a series of cities chosen for their market conditions, starting with Phoenix. Together with the CMO, we developed a multifaceted marketing campaign including TV commercials, mailers, targeted online ads and capture pages.
Kribbz TV commercial
Kribbz landing page targeting property owners in Phoenix
Kribbz TV commercial
Kribbz landing page targeting property owners in Phoenix
